Forum Member. Forgotten your login details? Keep me signed in. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to retrieve/change the password i got a message saying that her email address is invalid. Broadband deals;In response to Adri_G. Hi Pete. However, I deleted all my e-mails. We have followed the whole process, try to put the. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. But my email address used to end in ntlworld. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. The firm operates several email services including @virginmedia. Try that and see how it goes. Try clicking the sign in button instead of pressing enter after you put your password in. com email address using that email address any more, even though it has it's own separate account number. ukntlworld. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Natalie_L. Send test e-mail message: Cannot send the message. Majorly. Select Accounts > Email accounts. Reply. To recover your email address we need your account number, area reference and date of birth. Everytime I try and sign into my account (Cust for over 25 years), it says please enter a valid email address. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. co. Dialled in Options. Check your email for free. on 12-01-2023 17:29. If you're looking to access your TV, broadband and phone account including your email, sign in here. CoenobyOptions. I have tried adding it to outlook and it just shows a blank page. uk and @virgin. changing the password changes the account login password. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. In response to jg60. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. virgin. However I would prefer to set my own password rather than use the auto-generated. com email accounts do t work. Go to Gmail and select the cog icon in the upper right corner and select "Settings. com. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. The problems appear to have started shortly before 6pm last night, according to. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). To access your. com servers. virginmedia. if you have set the mail app password you must have specified a non VM email address as the VM username. net, or @blueyonder. Your info is private and. Sign into the account here:. Having read a few posts. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. If you want to know more, the updated sections are 6. Mark as New; Bookmark. As I've read on here it seems to be a bit of an issue but I can't access one of my ntlworld accounts and I can't get past the reset password stage. It was just a hunch re Blueyonder. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. com) Select the mail server as POP3 and enter the. virginmedia. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). That will still take you to. live. Enter your full ntlworld. lw01. com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. Promise. All forum topics; Previous topic; Next topic; 1 REPLY 1. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. I received an email in my account yetserday telling me I had been hacked then lots of password resets. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. 1 ACCEPTED SOLUTION. com email account. co. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. Its a wider issue to do with Virgin Media. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. 6 - 6. Hello chrisgallagher. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. Email us at consumer. com password. NTLWorld email access. '. Thanks. . In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Change your browser. So, i decided, after seeing a friends set up, to purchase Microsoft 365 in the hope that i could read my emails and create folders on either machine, and each would work together. 0 Kudos Reply. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. Posted November 01, 2022 - Updated November 20, 2023. I have had a look on the forum and can see that he needs to login to the virginmedia webmail and generate a new App password to. I contacted Virgin who changed my password and got me back into my account. I went to "forgotten password", filled in my ntlworld. While the majority of customers have been virgin. I’ll let him know, thanks! The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address. 0 Kudos. - i dont need to do this. I've sent you over a private message so I can do my best to help - although, I will need to speak with the named account holder of which the email address was attached to in order to assist. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. com If you are still a customer then call Tech Support and they will help you get access to your email account. on 17-08-2022 19:35. Newbie poster here. Since 19 June 2023 now 21 June 2023 my username@ntlworld. CoenobyNtl e-mail in Email 5 hours ago; Email - cannot access ntlworld address in Email 7 hours ago; Ntlworld email account hacked in Email 14 hours ago; No welcome email in QuickStart, set up and connections 18 hours ago; Email locked in Email yesterdayJust pop in your registered email address and your Virgin Mobile number below and then follow the instructions to reset it. Source. That email account doesn't seem to exist anymore. I am sorry to hear about the issues you are having with the email account. Please look out for the PM. ntlworld. I just want the email address deleted. By going to the link that Petey286 provided you should be able to log into the email account. x. That will take you to the relevant "My Virgin Media" account for that email address. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. Enter the Ntlworld. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. ntlworld. i just want to access my original ntlworld email account via outlook. Log-in. Sign into the account. There is an ongoing problem with Virgin e-mail accounts. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. Blue Yonder Users: Open your 'Gourmet Society' email. virginmedia. Since 16th June email dried up, nothing since. com. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. I have been using this email address for over 20 years but I can no longer log into my settings to change my password. Sign into the account here:. Have now resolved the problem. curl -v smtps://smtp. . 9. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. I posted this question as evertime I try and search for a solution it says contact your internet provider. Thanks for coming back to us CJW1957. My ntlworld. virginmedia. not my email account password. The account holder needs to contact Virgin Media to request that your email account's password be reset. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. They’re all using the same. So sorry to hear about the recent issues with accessing your Mum's email service via a clientmail service (Thunderbird). Finally, choose the destination path where you need to save downloaded data and click on Backup button. com email address to different Virgin account. com, SSL ticked and login. When I tried to send emails (they were still coming in at this point) I got the message SMTP connection to server smtp. . imap. Incoming Server: pop. The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. com email account no longer works and I cannot find any link to log back in. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. com email address. We've introduced a series of measures to help keep you connected and entertained during the latest nationwide lockdown. I believe that she needs a new/valid password linked to her ntlworld email address so. Login into your Virgin Mobile account and unleash your mobile’s full potential. Options. Devin. Sorry. Enter the 6-digit Apple Verification code sent to your Apple device. Enter the password for your Apple account and then select the arrow. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. ntlworld. I gave up after a call back from the v. Select Continue with Apple. gov. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Help!! My settings are. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. If you want to know more, the updated sections are 6. All the emails I have received and previously filed elsewhere have been duplicated into my inbox, along with new emails into my junk box (233 emails. Outlook keeps asking me to log onto "pop. Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. That is all there is to it. Scroll down that page and you will see a place to edit the password. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. Log-in email address . Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. ). BT. Search. This changed -. So i need someone to migrate just the email account to my new account. That will take you through the steps to chnage your sign in / username to a non VM email account. . Verify the e-mail address in your account properties. net email users. The problems you have are entirely due to virgin media service end, dont mess with your log on or password . com may be able to detect your account's mailbox settings automatically, but for other non-Microsoft accounts, you may need. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. @Timah No such announcement has been made by Virgin Media. Enter your name (This name will be displayed to people you email) Put the bullet point next to "I already have an e-mail address". com and imap. . com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. com. In the top right, click the gear icon, and select “Settings” from the dropdown menu. In the “Check mail from other accounts” section, click “Add a mail account”. On the rare occasion the email takes longer than 90 days. There was never any symbol for accessing 'Outlook' direct. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. _____ Graham. Initially, the device stopped sending email over smtp. For fraudulent e-mails, forward to phishing@virginmedia. For sometime now, VM have been. uk" and the account was blocked while I was sending them). com. Sign into the. com in Email Friday; Transfer email address in Email Thursday; Email, passwords, accounts, and non-virgin email addresses in Email Thursday; Deleted ntlworld email account still live in Email Thursdayntlworld email Webspace, E-Mail & Browsing Issues. My main email address is ntlworld. We have now restored the ability to send and receive emails for all affected accounts. Help > Create new Email address >. Reply. Last click on the Backup button and successfully perform the conversion. The route to App Specific passwords is now. Then navigate to the "Account details" page by clicking on the " Update settings " tab and then you'll see the "Account details" tab. How can I sort thi. webmail - mail is accessible . com Your Name: Joe Bloggs Email Address: [email protected] User Name: joe. Customers that try to access their email account are reporting that they often receive the “Connection timed out. comblueyonder. It's been at least 15 years and I wonder what I might be missing in terms of old online friends maybe attempting contact. Sign into your Virgin Media Mail, view and pay your bills, or set up a Direct Debit. Three accounts all using the @ntlworld . That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. Couldn't verify account. virginmedia. JaneG1. net or virginmedia email accounts. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. I can neither send or receive emails. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. Now I'm totally locked out of my virgin ntlworld email account. Gmail is email that's intuitive, efficient, and useful. 993. Mark as New;. Ive been also having problems with ntl accounts. Phone: iPhone 13 / iOS 15. The Google alert would be just to warn you that your password (s) may not be safe, you can change them to help keep your account secure. @ntlworld. It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. The username or password is incorrect pop3/imap access isn't turned on for this account. Solved: I've had an ntlworld. " - using pop3. Forgotten your login details? Keep me signed in. I am sorry to hear that you are unable to access the email and emails only remain active on active account. ntlworld email/password, i need to log back out and lock in with the xxx. Clear searchQuickStart, set up and connections. I'd recommend holding off resetting until they can sort the problem. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Sign into the account here:. Forum Member. com account has suddenly stopped working. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. com email account in the "Password" field. But then you log into the website using this Yahoo address, you cannot access the old email mailbox, neither does it show up in the ‘manage other accounts’ section - is that right?on 17-08-2022 16:32. 3) Ideally I would delete the ntlworld. I have changed the passwords and email addresses for most of accounts associated with this email but I can't access the email itself because the password has been changed and the forget password option doesn't work for ntlworld addresses. Sadly, if one of the email accounts you wish to delete is the Primary account username (the one you use to sign into your My Virgin Media account) then it cannot be deleted. com. Needless to say I think that you've made the right choice. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. This was created decades ago before Virgin existed. So i need someone to migrate just the email account to my new account. not my email account password. It is an ntlworld account which I have had for years and am missing out on my emails. This will take you to your Virgin Media web mail inbox. Suddenly it is telling me it needs verification for account. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. Get the latest on customer exclusives and sort out admin with ease. I was hacked a while ago and cannot get back my ntlworld email which I need access too . My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. co. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Email address. Go to Family & other users. Options. The salesperson in Currys had a game attempt at setting it up but unfortunately my aunt could not remember her password. virginmedia. net. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Password Show. com email address with outlook is still not working. Enter the password to your ntlworld. Trying to download messages into Outlook has not worked since around the 17th of July. Follow the step-by-step guide to take backup of Ntlworld webmail account. Forum Member. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. This post looks at one of the reasons for this. Watch out for the purple envelope. UK time (just over 9 hours) with login failures and failures to find the servers. MyVM > Account Settings > Virgin Media Mail Settings. This suggests to me that the recognition of the email address is the issue. Forgotten your login details? Keep me signed in. When I try online it says “oops! We can’t find the page you’re looking for”. This can and does affect all the domains listed above. According to Down Detector, the problems started at about 06:45 BST, and are affecting customers. NikTheGeek. com. it requires I login with the main ntlworld address i used to setup the other emails many years ago. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my. com, @virgin. I had a message from virgin media saying that it was locked - 5274636. The outlook mail programme seems to work ok but I am trying to future proof against the possibility of the ntlworld servers being decommissioned. e. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. co. Can anyone help with a complex problem caused by old age. Fast forward to today, we rang VM and got the password changed, can log in fine to the website and even webmail, but I'm struggling to. create a new post here using their own forum account; remind them not to post any personal information in their post. 0 Kudos Reply. We couldn't reset your password. I type in the username and password but this request just keeps coming back. Select Trust this browser. com) email servers you should update the server settings to use the virginmedia. Help > Create new Email address >. Choose Accounts and then select Other User Accounts towards the left. three days ago my Ntlworld. Having said that last night for some peculiar reason I had to change the incoming server settings on my wife's phone to have server "imap. It's a @ntlworld. netvirginmedia. Try that and see how it goes. I received an email from Microsoft saying they don't have permission to get my NTL Email. BT ID or Email address. From any computer, anywhere in the world. The Virginmedia email system is clearly broken. Networking and WiFi. QuickStart, set up and connections. Just updated my VM email log in details & now logging in via secondary email. com secondary email,. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. Then click on the " Account settings " tab and then the " Account details " tab. Second ntlworld email problems JaneG1. that is sky I posted this question as evertime I try and search for a solution it says contact your internet provider. com account. It's my main communication stream. 07-11-2022 14:55 - edited 07-11-2022 14:55. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. As of Feb 7th I've been unable to access my ntlword. It just keeps asking me to enter username and password, then when I provide the correct info, it pops back up again. COM emails in Email Friday; NTL world email address not working in Email FridayJust make sure you change it to an email address personal to you, and not an email address that belongs to someone else. All ntlworld references should now be changed to virginmedia. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. on 05-08-2023 09:08. I spent the morning trying to set up an older relative's new iPad. I'm a Very Insightful Person. in Email Thursday; NTLWORLD unavailable on Outlook in Email a week agoCheck your email from anywhere in the world. BT ID or Email address. The advice I offer is my own and does not represent Samsung’s position. My ntlworld address and mail box still working fine. If you're looking to access your TV, broadband and phone account including your email, sign in here. As many others have probably posted about, old ntlworld accounts are being deleted left right and centre. 2) - mail is accessible using Apple mail. Graham_A. The moderators will remove the. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. Once I'm in my account I used to be able to access my ntlworld. Old ntlworld email addresses, unable to add secondary email account to any new device thelawman999. in Email Thursday; NTLworld Email BlockedAgain in Email Tuesday; My ntlworld email stopped synching on my mobile in June after vm outage. Mailbird might be able to detect server settings for Ntlworld. Following all the advice removing the account it won’t let you re add it back in. 2) Once you have pasted it into Word, replace "Username" with your full Virgin Media / Ntlworld email address, and. Thanks. Select Accounts > Email accounts. We're very sorry to hear of the email address issues and the concern this has caused, we're eager to get this looked into further for you and. Kind regards, Chris. Dad has no idea what his password is!On the View tab, select View settings. 18-01-2021. During all that time he read/wrote emails on his mobile telephon. If prompted, enter your password for the account and select Done. Also, just to note. Send test email message: Outlook cannot connect to your outgoing (SMTP) email server. Today I changed my virgin media password.